Tenant Information
Everything you need to know about renting a property through us — your rights, our fees, and what to expect at every stage.
Welcome
Whether you’re looking for a flat, house, or something in between — Estate Culture offers a carefully curated selection of quality rental properties across Coventry. Our lettings team will guide you through every step, from your first viewing to collecting your keys.
Renting is a significant financial commitment. You deserve an agent who treats it that way — with transparency, professionalism, and genuine care for your experience as a tenant.
All our properties are listed across the three major portals simultaneously.
We attend every viewing with you — no unaccompanied access, no pressure.
A named agent — not a call centre — throughout your tenancy.
Tenant Fees
Under the Tenant Fees Act 2019, landlords and letting agents can only charge tenants for specific permitted payments. Estate Culture is fully compliant — here’s exactly what you may be asked to pay.
Equivalent to one week’s rent, payable when you apply for a property. This reserves the property while referencing is completed. It is fully refundable if the landlord or agent withdraws, or forms part of your first month’s rent if the tenancy proceeds. It may be retained if you withdraw, fail Right to Rent checks, provide false information, or fail to take reasonable steps to enter the tenancy.
Capped at five weeks’ rent where the annual rent is below £50,000, or six weeks’ rent where £50,000 or above. Your deposit is protected in a government-approved tenancy deposit scheme (DPS) throughout the tenancy and returned at the end, subject to any agreed deductions.
All fees are inclusive of VAT where applicable. Estate Culture does not charge any fees prohibited under the Tenant Fees Act 2019, including viewing fees, referencing fees, administration fees, check-out fees, or third-party charges. For full details, visit gov.uk/tenant-fees-act.
You are liable for the actual cost of replacing lost keys or security devices, including locksmith charges and replacement keys for all parties if locks need changing.
If you request to end your tenancy early, you may be liable for the landlord’s actual loss and the agent’s reasonable costs in remarketing and facilitating a new tenancy.
Your monthly rent as agreed in the tenancy agreement. Payable monthly in advance on the agreed date.
Interest may be charged on rent outstanding for 14 days or more, at no more than 3% above the Bank of England base rate. This can only apply if stated in your tenancy agreement.
You are responsible for council tax, gas, electricity, water and broadband unless your tenancy agreement states otherwise.
If you request a change to your tenancy agreement (e.g. adding or substituting a tenant), a fee of up to £50 may apply, or reasonable costs if higher, evidenced in writing.
Your Protections
We operate to the highest professional standards and are fully regulated to protect your money and your rights.
Estate Culture is a member of The Property Ombudsman (TPO). If you have a complaint you cannot resolve with us directly, TPO provides a free, independent dispute resolution service.
Your rent and deposit payments are protected by Client Money Protection insurance, safeguarding your funds while in the care and custody of Estate Culture Limited.
All security deposits are registered with a government-approved deposit protection scheme within 30 days of receipt, and you will receive prescribed information confirming this.
Your Journey
From your first enquiry to collecting your keys — here’s how the process works.
Register your requirements with us and we’ll alert you to matching properties by email and SMS. Browse our listings on Rightmove, Zoopla and OnTheMarket.
All viewings are accompanied by a member of our team. We’ll answer your questions on the spot and give you honest advice about each property.
Pay a holding deposit (one week’s rent) to reserve the property. We conduct referencing through an independent provider covering employment, credit, and previous landlord checks.
Once approved, we prepare your tenancy agreement and arrange for signing. We’ll explain every clause and answer any questions before you commit.
Pay your security deposit and first month’s rent, collect your keys, and move in. We’ll provide a detailed inventory and schedule of condition.
For managed properties, we handle maintenance, inspections, and communication with your landlord. For all tenancies, we’re available if you need us.
FAQs
Straight answers to the questions we get asked most often.
Register your requirements and we’ll match you with properties as they become available.
12 Holbrook Lane, Coventry CV6 4AB
Mon–Thu 9am–5pm · Fri 10am–3pm
Browse our available properties or register your requirements and we’ll do the searching for you.
